Contact Policy

Business Name: Moonglow
Email: harperpreston24@gmail.com
Response Hours: 9:00 AM – 6:00 PM EST, Monday through Friday

We want to make it easy for you to get in touch with us. Our team is available to answer questions, address concerns, and provide support during our response hours.

How to Contact Us

You can reach us via email at harperpreston24@gmail.com. Please include your order number if your inquiry is about a specific purchase.

Response Time

We strive to respond to all inquiries within 24–48 business hours during our listed response hours. Emails sent outside these hours, on weekends, or on holidays will be addressed on the next business day.

Types of Inquiries

• Order Questions: Shipping status, tracking information, or order updates

• Product Questions: Ingredients, usage instructions, or product recommendations

• Returns & Refunds: Questions regarding our Return & Refund Policy

• General Questions: Any other questions related to our store or services

Important Notes

• We may not be able to respond to inquiries sent through other channels outside email.

• Please ensure your email address is correct to receive a timely response.

We appreciate your patience and will always do our best to provide helpful and timely assistance.